The flight booking services offered by Flytomore (including other services and charges such as management and service fees) are non-refundable. In case of cancellation, please make sure to cancel only by phone.
Flytomore accepts refund requests only if:
You have requested cancellation and a refund.
The fare conditions allow cancellation and refunds.
You are not a "no-show". "No-show" bookings make passengers ineligible for any type of waiver from the providers..
We have received the waivers from the providers to process the cancellation and refund request..
Although we cannot specify a specific timeframe, the refund usually takes between 60 and 90 days to process. This period is calculated from the time you request the refund until it is reflected in your bank account.
Once you submit a cancellation request to our customer service agent, we will send you a confirmation email. This confirmation does not imply that you are entitled to a refund, but serves as an acknowledgment of receipt of your request..
We then work with the providers to obtain the waiver, which largely depends on the airlines and their policies. Once we have worked closely with them, we will communicate their decision to you. Please note that we are completely dependent on the providers and airlines. If the refund is approved, we will notify you. However, the refund will take some time to appear in your bank account.
**Our management fees associated with the original trip are non-refundable.
**All refund fees are charged per ticket and per person.
However, if we are able to obtain a waiver of this fee from the airline/provider, we will refund it to you..
If you cancel your reservation by calling our customer service team within 24 hours prior to the scheduled departure of the flight, we will consider your refund request and process it with the corresponding airline. The airline's cancellation refund policy will be taken into consideration.
We strive to accurately display the details of each trip itinerary on our website's booking page. Unfortunately, there may be an issue with the display of details and airfares when booking a trip. Your reservation will be considered confirmed at the time we detect and correct the error. If the fare increases in the meantime, you may accept to pay the additional amount or cancel the reservation..
If the airline accepts your cancellation and refund request, we will credit the amount to the account you used to make the purchase. Generally, the refund will be processed within 24 to 72 business hours for cancellations made within the specified timeframe and 4 to 5 business weeks for cancellations made outside that timeframe. The timeframe may vary depending on your financial institution's transaction system. We recommend that you check your financial institution's transaction policy.
If you receive a refund twice, you must return the excess amount credited to your account to Flytomore.
All confirmed air travel is non-refundable. In certain cases, the airline may accept your cancellation and refund request if you cancel the trip by calling our customer service department at least 24 hours prior to the scheduled departure. However, partially used tickets (for one-way, round-trip, and multi-destination trips) cannot be canceled or refunded. A non-refundable ticket can only be exchanged for a new ticket of equal or greater value, not a lower value, to travel with the same airline on another date. Changes to non-refundable tickets are subject to the airline's service policy.
Airlines apply a penalty and there may be a fare difference when changing non-refundable tickets. Typically, the credit for such tickets has a limited validity period. You should check and confirm the specific expiration date directly with the airline. To avoid losing the credit, you must book a trip with the same airline, using the credit and paying the airline's penalty, as well as any additional amount (in case of a fare increase), before the expiration date./p>
We cancel a confirmed trip only if the airline allows it. Generally, confirmed itineraries cannot be modified. We can process your request to change the details of a confirmed trip (for example, change of dates, departure point, arrival point, or complete route) with the airline, but this is subject to its policy. If the requested change is allowed, airline penalties, fare differences, and a change fee from us will apply. Please contact our travel specialists to find out the total cost of changing your trip to a new one with the requested modification.
Modifying a reservation, for example, changing travel dates, is a process that requires time. A modification request may take up to 72 hours. You agree to waive any damages or losses you may suffer due to the delay in the modification. Confirmation by the airline of the requested change to the details of your confirmed itinerary is beyond our control.
We recommend that you contact Flytomore instead of calling the airline to modify your itinerary or cancel your reservation. If the airline reschedules or cancels your reservation directly, we will not be able to assist you with changes or refunds, as the airline manages your reservation. Additionally, in these cases, the refund processing time may be longer than usual.
If you contact the airline to make any modification, such as a date change, you may receive an additional invoice from Flytomore indicating the modification fee and penalty that you must pay in accordance with our Terms of Service.
If you are unable to travel due to any medical condition after your reservation has been confirmed, you may cancel the ticket by paying the airline's penalty and our service fee if the ticket is refundable, or change the travel date(s) by paying the airline's penalty, our service fee, and the fare difference if the ticket is changeable, or you may keep the ticket in open status to travel within a specific period if the airline allows it by paying the airline's penalty, our service fee, and the fare difference, or you will lose the full value of the ticket.
We reserve the right to charge a service fee per ticket when managing the cancellation, travel date change, and redemption of non-refundable tickets. We offer free cancellation within 24 hours for reservations made through our partner websites, starting from the time of booking.
We recommend that you contact us to find out the current service fee. Airline penalties, fare differences, and our service fee vary depending on the ticket type, travel class, and route.